Refund policy
At Siddhgaami, customer satisfaction is our highest priority. Every idol is handcrafted with care, thoroughly inspected, and securely packed before dispatch. While we strive to deliver every order in perfect condition, we understand that unforeseen situations may occasionally arise.
As a policy, returns or refunds are not applicable for products delivered in good condition as per the order placed. However, if you receive a damaged or incorrect product, we will be happy to assist you with a replacement or refund, subject to the terms below.
For any return, refund, or replacement request, please contact us within 24 hours of receiving your order.
Email: [siddhgaami@gmail.com]
Phone: [ +91 96255 59669]
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Cancellation Policy
- Orders can be cancelled within 24 hours of placing the order, provided they have not been dispatched.
- Once an order has been dispatched, cancellation requests cannot be accepted.
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Return Policy & Guidelines
To ensure a smooth return process, please follow these guidelines:
- Kindly record a complete, uninterrupted unboxing video while opening your package. This video is mandatory for verifying any damage or incorrect product claims.
- Returns are accepted only if the product received is damaged or incorrect.
- As our idols are handcrafted, minor variations in colour, texture, finish, hand-painting, facial expressions, dimensions, or weight are natural characteristics of handmade products. These variations make every piece unique and shall not be considered as defects or grounds for return, replacement, or refund.
- Product images are for representation purposes only. Slight variations may occur due to handcrafted finishing, photography, lighting conditions, and screen display settings.
- The product must be unused and returned with its original packaging, labels, and protective materials intact.
- Products that have been used, altered, mishandled, or damaged after delivery will not be eligible for return.
- Damage caused due to improper handling or usage after delivery is not covered under this policy.
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Refund Policy
Wherever possible, replacement will be our first resolution for damaged or incorrect products. If the same product is unavailable for replacement, a refund will be processed.
Refunds will be initiated only after the returned product is received and successfully inspected by our quality team. Approved refunds will be credited to the original mode of payment used while placing the order.
Return to Origin (RTO) Policy
If a customer refuses to accept the order at the time of delivery or the shipment is returned without being accepted, the order will be treated as a Return to Origin (RTO).
In such cases, all applicable forward and return logistics charges will be deducted from the refund amount. The remaining balance, if any, will be refunded after the shipment is received back and verified by our team.
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Exchange / Replacement Policy
We are happy to replace products under the following conditions:
- The product received is damaged or incorrect.
- A replacement request is submitted within 24 hours of delivery.
- A clear and complete unboxing video is provided for verification.
- Replacement is subject to the availability of the same product.
Please note:
- We do not offer exchanges or replacements for changes of mind or preferences related to colour, finish, design, or similar subjective choices.
- Orders placed incorrectly by the customer are not eligible for exchange or replacement.
At Siddhgaami, every idol is crafted with devotion, carefully inspected, and securely packed before dispatch. We remain committed to delivering exceptional craftsmanship and a smooth shopping experience to every customer.